Terms of use

These terms govern the use of Feza, operated by [Company legal name] (“we”). By opening an account, by accepting an order form that refers to these terms, or by using Feza, you accept them. If you are acting on behalf of an organization, you confirm that you are authorized to bind that organization. The text below is placeholder text and has not been through legal review.

1. General provisions and scope of application

These terms apply to every agreement between us and the customer concerning the use of Feza. Terms of the customer that conflict with or depart from these terms do not become part of the agreement unless we accept them in writing.

Feza is offered to organizations, professionals and public bodies. It is not offered to consumers.

2. Subject matter of the agreement and core functions

We give the customer access to Feza as a hosted service for the agreed term. The scope is determined by the [order form] together with the product documentation current at the time the agreement is formed.

We may develop Feza and may change, add or remove individual functions, provided that the agreed core functions are preserved and the change is reasonable for the customer.

3. Registration and user account

Using Feza requires an account. The customer is responsible for the accuracy of the registration details and for keeping them up to date. Access credentials must be kept confidential and must not be shared.

The customer manages the accounts of its own members, including granting and revoking access scope, and is responsible for their conduct in the workspace.

4. Pilot period

Where a pilot is offered, it runs for the period stated in [pilot terms] and may be limited in function, volume or number of members. If no paid agreement has been formed, it ends at the close of that period and places no obligation on either party to form an agreement.

5. Formation of the agreement

The agreement is formed when we confirm an order, when a signed order form takes effect, or when paid access is first provided, whichever happens first. Offers we make are subject to confirmation unless they state expressly that they bind us.

6. Rights of use in Feza

For the term of the agreement and subject to payment of the agreed fees, the customer receives a non-exclusive, non-transferable and non-sublicensable right to use Feza for its own internal business purposes and with the agreed number of members.

Except to the extent expressly permitted by applicable law, the customer may not reverse engineer, decompile or disassemble Feza, and may not open Feza to third parties beyond the agreed scope.

7. Service levels

Service levels, maintenance windows and support hours are set out in the [service level description] and are not written here. Planned maintenance is announced in advance to the extent practicable. Nothing agreed there covers interruptions caused by reasons outside our reasonable control, including failures of public networks or of third-party services the customer connects.

8. Error correction and liability for defects

We keep Feza in a condition fit for use under the agreement and remedy reported defects within a reasonable period. A defect must be reported in enough detail to reproduce it.

Claims for defects are out of scope where the defect arises from use contrary to the agreement, from changes made by the customer or from third-party components added by the customer.

9. Customer content

The customer retains all rights in the content it submits to Feza. The customer grants us the rights we need to host, process, transmit and display that content to the extent necessary to provide the service.

It is the customer's responsibility to make sure that it has the right to submit the content and that doing so does not infringe the rights of third parties or applicable law.

10. Model routes and fair use

Feza routes requests to model providers over the routes the customer opens, under Feza's own operating agreements. The output of a model may be wrong, incomplete or unfit for the purpose, and the customer should review the output before relying on it.

Usage limits and fair use terms are set out in the [usage terms]. Where usage rises significantly above what was agreed, we may contact the customer about a different arrangement and may apply reasonable rate limits in the meantime.

11. Use restrictions

The customer may not use Feza to process unlawful content, to circumvent technical protection measures, to impair the integrity or the performance of Feza, or to build a competing service. The customer may not use Feza in a way that breaches the acceptable use terms of a connected model provider.

12. Fees and payment terms

Fees are those stated in the [order form] and exclude applicable taxes. The amounts on the pricing page are for information, and the binding amounts are those in the order form. Unless otherwise agreed, invoices are paid within the period stated on the invoice, without set-off or deduction.

Where the customer is in default of payment, we may claim statutory default interest and, after prior notice and a reasonable additional period, may suspend access under section 14.

13. Liability and indemnity

We are liable without limitation for intent and gross negligence, for harm to life, body or health, and to the extent that liability is mandatory under applicable law.

In cases of slight negligence we are liable only for breach of a material obligation under the agreement, and then only for the damage that is typical and foreseeable for this type of agreement. Any liability beyond that is out of scope.

14. Suspension of access to Feza

We may suspend access in part or in full where this is necessary to protect the security or the integrity of Feza, where the law requires it, or where the customer materially breaches these terms. We notify the customer without delay and restore access once the reason has ended.

15. Term, termination and renewal

The agreement runs for the initial term stated in the order form and renews for periods of the same length unless it is terminated with the notice period stated there. The right of each party to terminate for good cause is reserved.

When the agreement ends, the customer may export its content for the period stated in [export period], and after that period the content is handled under [retention terms].

16. Data protection

Each party complies with the data protection law applying to it. Where we process personal data for the customer, a separate data processing agreement governs that processing and prevails over these terms in case of conflict. The privacy policy describes the processing for which we are the data controller.

17. Confidentiality

Each party keeps confidential the other party's information that is marked confidential or is clearly confidential by its nature, and uses it only for the purposes of the agreement. This obligation continues after the agreement ends, for the period stated in the order form.

This obligation does not apply to information that is public without a breach of this section, that is already lawfully known, or whose disclosure is required by law or by the decision of a competent authority.

18. Changes to the terms of use

We may change these terms where this is needed to reflect changes in the service, in the way we work or in the law. We give written notice of the proposed change a reasonable period before it takes effect. If the customer objects within the period stated in the notice, the agreement continues on the previous terms until the end of the current period.

19. Final provisions

[Governing law] applies to the agreement, excluding its conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The venue for all disputes is [venue], to the extent such an agreement is possible.

If any provision is or becomes invalid, the validity of the remaining provisions is not affected. Amendments and additions require written form, and this applies to any waiver of the written form requirement as well.

Model providers' terms

When the customer opens a route to a third-party model provider, that provider's own terms and acceptable use policy apply in addition to these terms. The current list of available routes and the links to those terms are kept at [documentation address]. No provider name appears on this page.